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Shipping & Returns

Shipping Policy

TheComputerStore.co.uk deliver the parcels via DPD Local, one of the most efficient couriers around, with the aim to provide an efficient and prompt delivery service to our customers.
 

DPD Local provides customers with a one hour delivery window so you don't have to wait in all day for your parcel:

• Customers are given a one hour delivery window 
• You can be notified of this by text, email or both (these details can be added during the checkout process) 
• If not convenient you can use the text or email to change the delivery date

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PLEASE NOTE:

- Direct shipments to end users in Southern Ireland, Guernsey and Jersey are currently suspended.
- Cut-off for next day delivery is 15:00 Monday - Friday.
- Next day delivery applies to UK mainland only. Deliveries to Scottish highlands, Ireland or Channel Islands may take 2 working days.
- There may be a sur charge applied for certain addresses (N. Ireland, Channel Islands, Isle Of Man, Scottish And Scilly Isles).

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Return & Exchange Policy

TheComputerStore.co.uk endeavour to make the returning of faulty items as smooth as we can with the aim to resolve any issues as quickly as possible. 
 

In the unlikely event that a product is faulty or not as expected, please contact us via the Contact us form with the order number and reason for the return, and we will do the rest.


PLEASE NOTE: The majority of products we sell come with a manufacturers warranty which we have to adhere to. Any items that are deemed to have customer induced damage (i.e. bent pins on a motherboard) will be processed under a chargeable repair.
 
For stock rotation and customer error returns:

  • Approval for return is at TheComputerStore.co.uk discretion and is subject to a 10% restocking fee.

  • Credit will be raised at the current market value or price paid whichever is lower (before restocking fee is applied)

  • Customer returns shall be in immaculate condition and unopened and customer is responsible for associated freight costs

  • TheComputerStore.co.uk reserves the right to refuse to credit any product(s) not in a satisfactory condition

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